Frequently Asked Questions

There are a few reasons that this could happen. When you upload documents, you need to make sure that they are legible, show all four corners of the document and are, of course, not tampered with in any way. You’ll be given specific document guidelines per document type. Try to follow them as best as possible for a positive outcome.

The only reason we ask for documents is to verify that the information you’ve shared with us is accurate and up to date. It’s also part of the legal requirements we need to meet as a compliant and licensed casino.

You can upload your documents on mobile or desktop. First, log into your account and head to the profile section. From there, select the Upload My Documents option and follow the on-screen prompts. To avoid unsuccessful submissions, makes sure you follow the file size guides of under 10MB per upload.

Credit and debit cards are quite popular at Royal Vegas, but so are web wallet transactions. It all comes down to personal preference. You might even find it convenient to use multiple banking options on your account.

Yes. Royal Vegas has state-of-the-art encryption technology and various other interventions that keep your payment data out of harm’s way.

Royal Vegas Canada offers a variety of deposit methods that are trusted and recognized around the world. All our banking methods are sponsored by trusted electronic merchants and your safety and security is guaranteed. Once you’re logged in, select the Bank button, click on one of the recommended deposit buttons and click Deposit,. Enter the required details and click Next. Your bank balance will be updated

Once you’ve made sure you have enough funds in your account, select the game you want to play from the tabs on your homepage.

Withdrawal times vary depending on your preferred payment method. While web wallet withdrawals can be paid out as quickly as 24 to 48 hours after a request, card and other payments take between 3 to 7 business days to reflect.

It could be that you’re trying to withdraw an amount lower than the minimum CA$50, withdrawal limit at Royal Vegas. It’s also possible that you haven’t met the 70x wagering requirement on your bonus balance.

Remember you don’t have to withdraw your winnings at the end of each gaming session. Your winnings will be credited to your casino account and you can use it at any time. To make a withdrawal: Select the Bank button and under the Withdrawal tab, select your preferred payment option and enter the amount you wish to withdraw. Your withdrawal request will enter a pending period (minimum 24 hours) during which you can choose to reverse your withdrawal. Your withdrawal will be processed on the day in which it’s released from the pending period. Please note that in certain countries, restrictions may apply. In the interest of your safety, our Player Security Department may request verification documents from you. Keep an eye on your mailbox

A copy of your driver’s license or any other official government-issued photographic identification and a copy of your utility bill (water, gas, telephone) not older than three months that has your name and the address you’ve used to register with us

Log into the casino, click on the Bank button and in the Withdrawal tab, select Reverse Withdrawal. The sum of all your pending withdrawals will be displayed. Enter the new amount you wish to withdraw or choose to reverse the entire withdrawal

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities. “Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you: bank statements, Payslip, recently filed business accounts, sale of an asset details in the completion statement, divorce settlement and court order specifying the written settlement agreement, inheritance money in the form of the Will statement Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

At Royal Vegas Canada, all new players are offered up to CA$1200 over your first three deposits. All bonuses are automatically credited to your casino account within an hour of making the deposit(s). The offer is valid for 7 days from your first deposit and if you choose to withdraw your winnings before you have claimed the full offer, you’ll forfeit the remainder of the deposit match bonuses The deposit match bonuses are subject to a minimum of 70x wagering requirement. For more information, please read the Welcome Bonus Terms and Conditions

Every table game will have help files to explain all levels of the game. You can also search on your web browser, watch our how-to videos or learn as you play.

Yes. We have hundreds of online slots to choose from at Royal Vegas, with new releases added every single month.

Ways to Win slots are slots that replace traditional paylines with a Ways to Win mechanic. Here, payouts are awarded for adjacent symbols from left to right, in any position.

Paylines are predetermined lines that award payouts for 3 or more of a kind appearing from left to right on the reels. Each slot has a different payline set up, which could include Ways to Win – a substituting mechanic. To find out more about a slot’s payline structure, simply open the paytable once you’ve launched the game.

Coins are value denominations, whereas credits indicate your balance in currency units. For example, 1 credit is equal to $1.

Real table games are pre-recorded to mimic live dealer games, while live table games are played in HD and real time.

Live online blackjack is like virtual online blackjack, only this time, it’s played in real time, features a professional live host and is streamed in HD to your device.

Live casino games are real-time table games hosted by live dealers that are streamed in HD to your chosen device. You can play live blackjack, baccarat, roulette, and poker, or even try out some gameshow-style creations.

Online roulette variations at Royal Vegas include American, European and French Roulette. Each game has different rules.

Every type out there. We have video and live poker, baccarat, roulette, blackjack, baccarat, and gameshow-style creations to enjoy on login.

Simply log into your account, browse the selection of games under the For You, Slots or Jackpots tabs and click or tap on the game tile to launch it. Once loaded, check out the paytable and adjust your bet and coin sizes before placing a bet. If you don’t have an active cash or bonus balance, you’ll need to make a deposit before you play. To sample games, you can try demo mode. This option is only available on desktop. Hover over the game tile and select DEMO. You’ll play with demo credits, so any potential wins will also be awarded in demo credits. In other words, you can’t withdraw any potential winnings that you trigger while using demo mode. It’s also helpful to understand online slots jargon. You can watch our video for a quick overview of the most common terminology.

Once logged in, find and launch a blackjack game of your choosing. Next, familiarise yourself with the game rules and terminology. Regardless of which variant you’re playing, the objective is to end up with a set of cards totalling 21 in value. The player or dealer with the closest value to 21 wins. You can check out our video for a short tutorial that covers all the basics.

On login, type in the game name in the search bar to launch it, then read the rules, pick your numbers and place your bets. You’ll be able to choose how many cards you want to play, adjust your bets on each card and more before each round. Once you place your bets, numbers are drawn at random. Prizes are awarded when the numbers on your screen match the numbers you choose. Watch our video for more.

On desktop or mobile, log into your Royal Vegas account. Pick a video poker game from the Tables tab to launch it. If you don’t know poker basics, you’re in luck, because every game has its own Help file to explain hands, rules and more. Don’t want to read? Find out more by watching our how-to video.

In baccarat, you need to bet on the hand you think will equal or come closest to 9 (much like blackjack and 21). First, you need to understand baccarat card values and bets. We can get you up to speed by watching our video. Alternatively, launch your chosen baccarat game on login and open the Help files to read more.

Live casino games are played according to their rules, which vary per game type. Once logged in, pick the live casino game you want to play from the Real & Live tab. Then, simply consult the Help files for a full overview of how to play the game or game variant you’ve chosen. Don’t want to read? Find out more by watching our how-to video.

This depends on which roulette variant you’re playing. Royal Vegas offers American, European and French Roulette versions in both a live and virtual environment. In roulette, you can bet on two things: numbers and colours. After you’ve launched your roulette game and made your bet selections, the virtual or live croupier will launch the roulette ball into a spinning wheel. Correctly guessing the number or colour pocket that the ball will land in secure you a payout according to the game’s paytable. Don’t want to read? Find out more by watching our how-to video.